Virtualization Services and Support
The key to a successful virtualization project is making sure your specific business applications and data are optimized for your new environment. The benefit that comes from using Stromasys Implementation Service professionals is the knowledge, experience, insight and track record we have gained as the leader in Legacy System Virtualization. This know-how allows us to confidently and quickly migrate your complete environment so that you can realize the benefits of virtualization almost immediately.
As the world’s leader in cross-platform virtualization technologies, with more than 5,000 licenses deployed around the globe, our team of virtualization experts will have you up and running in a matter of days – not weeks, months or years.
Stromasys has proven methodologies for large-scale commercial-grade projects. We offer a wealth of experience, fixed pricing options, guaranteed delivery dates and a record of success. Our people are experts in migration, and will:
- Accurately estimate project scope and cost
- Develop a high-level project and detailed migration plans
- Recommend appropriate hardware and components
- Execute and manage the migration from assessment to production cut-over.
Stromasys has a global network of highly knowledgeable and experienced OpenVMS and Tru64 UNIX software engineers in our offices around the World. The primary role of our worldwide service & support organization is to assist our clients in keeping their mission-critical applications and systems running smoothly around the clock. Whether your business requires support during standard business hours or 24/7 constant availability, Stromasys offers a level of support to meet your company’s specific needs.
Support Plans
All Stromasys’ service plans include first-level support for troubleshooting and diagnostic assistance delivered in close collaboration between Stromasys Technical Support and our authorized CHARON partners. Second-level support includes direct engagement of Stromasys Technical Support and Development Engineers to quickly resolve even the most complex issues.
Select the right support plan – GOLD or PLATINUM – for your environment to best meet the needs of your organization.
The GOLD Support plan provides support during normal business hours, Monday through Friday, local time, with a 24-hour response time to problem reports.
The PLATINUM Support plan provides support 24 hours per day, seven days a week, with a 4-hour response time to problem reports.
| Gold Support | Platinum Support | |
| Hours of Coverage | Standard Business hours | 24×7 |
| Support Channel | Web, Phone, E-mail | Web, Phone, E-mail |
| Response Time | 24 hours | 4 hours |
| Rights to new releases of software | YES | YES |
| 24×7 Access to online support tools | YES | YES |
| License key replacement in case of failure | YES | YES |
| Number of cases | Unlimited | Unlimited |
Other services proposed by Stromasys Professional Services
• Code Development
• System and network design
• OpenVMS/Tru64 troubleshooting
These services are not included in the Support Contract. For more information on fee-based Professional Services, contact your Stromasys representative.