- About Us
- Contact Us
As the world’s leader in cross-platform virtualization technologies, with more than 5,000 licenses deployed around the globe, our team of virtualization experts will have you up and running in a matter of days – not weeks, months or years.
Stromasys has proven methodologies for large-scale commercial-grade projects. We offer a wealth of experience, fixed pricing options, guaranteed delivery dates and a record of success. Our people are experts in migration, and will:
Stromasys has a global network of highly knowledgeable and experienced OpenVMS and Tru64 UNIX software engineers in our offices around the World. The primary role of our worldwide service & support organization is to assist our clients in keeping their mission-critical applications and systems running smoothly around the clock. Whether your business requires support during standard business hours or 24/7 constant availability, Stromasys offers a level of support to meet your company’s specific needs.
All Stromasys’ service plans include first-level support for troubleshooting and diagnostic assistance delivered in close collaboration between Stromasys Technical Support and our authorized CHARON partners. Second-level support includes direct engagement of Stromasys Technical Support and Development Engineers to quickly resolve even the most complex issues.
Select the right support plan – GOLD or PLATINUM – for your environment to best meet the needs of your organization.
|Gold Support||Platinum Support|
|Hours of Coverage||Standard Business hours||24×7|
|Support Channel||Web, Phone, E-mail||Web, Phone, E-mail|
|Response Time||24 hours||4 hours|
|Rights to new releases of software||YES||YES|
|24×7 Access to online support tools||YES||YES|
|License key replacement in case of failure||YES||YES|
|Number of cases||Unlimited||Unlimited|
• Code Development
• System and network design
• OpenVMS/Tru64 troubleshooting
These services are not included in the Support Contract. For more information on fee-based Professional Services, contact your Stromasys representative.