The message that follows regarding Stromasys support was shared by email with our customers, partners, and community in regions affected by Hurricane Harvey and Hurricane Irma:
We value all our business relationships with clients. In light of recent and ongoing weather-related events, we wanted to proactively reach out to you to reiterate our support options in order to serve you better. We understand the importance of your mission-critical data, so we wanted to facilitate as easy a process as possible should you need our assistance. Our support numbers are below:
Toll Free Support Phone Number: 877-737-4530
Support Phone Number: 919-268-4380
Support Email: firstname.lastname@example.org
Providing excellent service to our customers is very important to us. We are confident that both of our support offerings can meet your needs in every way. Please take a moment to go over your current service level, and should you be in need of additional support, we will make that a top priority. Please call us at 919-239-8450, and we will get that put in place.
Have you considered how long you will keep running your mission critical applications on legacy hardware? Do you have a plan in place for your legacy systems? If not, you can always take a look at our recommendations for having a legacy system migration strategy.
And it’s important to know your timeline.
Keeping your organization running on spare parts is one option we talk about pretty often. In this case, there really isn’t a timeline. This is the solution for companies who want to hold off as long as they can before really moving away from their legacy hardware. On the one hand, it could work for a long time. But on the other hand, it can be a ticking time bomb: it only takes one instance of not finding the spare part you need before a system is down.
For other companies, planning in advance and with big budgets, there’s the full migration strategy. This typically involves a full re-write of the application, and the process takes time. And, of course, there are the risks involved in migrating data and hoping you can develop an application just as good as your current one. But if you’re planning out in advance and have six months or several years to get the job done, this can be an appealing option.
But for a lot of companies, there isn’t that kind of time OR that kind of money. In many cases, timelines are short and so are purse strings. When a company experiences unplanned downtime and production losses, they don’t have years or even months to wait while they migrate to something new.
We know that businesses have a wide range of timelines for their legacy systems and that employees are already juggling busy schedules. And with that in mind, we’ve put together a step-by-step infographic to show just how we can work with your business to implement Charon legacy system emulation with minimal disruption to operations or employees. This information applies to a typical installation of a single instance of Charon, and it really comes down to three phases:
- Preparation and Planning: This is the phase of qualification and solution design. Our team meets with you to gather information, qualify your requirements, and discuss details. What it really comes down to, practically speaking, is about five days for us to gather data and provide information, plus two or three hour-long meetings over the course of several days. This can be done over the course of several months or condensed into a shorter time period.
- Implementation: In the second phase, Charon is installed, tested, migrated, and cutover to the production environment. This is typically done by Stromasys engineers over the course of one business week. Time for testing may vary, depending on the preferences of your business.
- Support: This third and final phase is the way that we support you even after you are running Charon in your production environment. Support teams are available 24/7 to assist our customers, with plan options to meet your business’s needs.
Click here to download the full infographic.
With the recent reinforcements that we have made to our worldwide team of service, support, and implementation professionals, Stromasys now offers a more comprehensive support experience. Our team of virtualization experts and OpenVMS, Tru64 UNIX, SUN Solaris, and MPE/iX software engineers has grown to 15 members covering all of our main market areas (the Americas, EMEA & India, and APAC), and we are now more accessible than ever through 24/7 availability via email and our Online Support Center. These reinforcements enable us to focus on first class product support, also laying foundation for the future extension into areas such as legacy OS (OpenVMS, Tru64 UNIX, Solaris) systems management and administration, as well as to introduce tailored Charon Management services — including remote system administration, assistance in patch deployment and upgrades, and regular reporting on your support-related operations.
Online Support Center: Click Here