Support

Our support team is always available to keep your business & mission-critical systems running smoothly

The primary role of our worldwide support organization is to assist our clients in keeping their mission-critical applications and systems running smoothly around the clock. Whether your business requires support during standard business hours or 24/7 constant availability, Stromasys offers a level of support to meet your company’s specific needs.

Looking for information on our products or wish to contact Support?

Online Support Center Product Documentation and Knowledgebase Contact Stromasys support per email

Support plans

We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide.

Select the right support plan for your environment – GOLD or PLATINUM – to best meet the needs of your organization.

GOLD Support PLATINUM Support
Hours of Coverage Standard Business hours (regional) 24×7
Support Channel Web, Phone, E-mail Web, Phone, E-mail
Response Time 24 hours 4 hours
Rights to new releases of software YES YES
24×7 Access to online support tools YES YES
License key replacement in case of failure YES YES
Number of cases 12 cases per year Unlimited

Worldwide support

Online by submitting a support request via the  Online Support Center or by contacting the regional Stromasys Support Teams during standard business hours from 9AM to 5PM local time.

europe
Europe/Middle-East/Africa

Timezone: CET
Platinum:
+41 22 794 1070
Gold:
+41 22 591 1401

americas
Americas

Timezone: EST
Platinum:
+1 877 737 4530 (Toll-free)
+1 919 268 4380
Gold:
+1 877 737 4530 (Toll-free)
+1 919 268 4380

asiapacific
Asia/Pacific

Timezone: HKT
Gold:
+852 3959 8788