Support | Stromasys

Stromasys Customer Support

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Support

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Our worldwide support organization is available around the clock to help keep your mission-critical legacy applications and systems running smoothly. Tap into these resources for help solving issues, 24/7. 

Stromasys Support Plans

We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide. Select the right support plan for your environment – Gold or Platinum – to best meet the needs of your organization.

Gold Support

Platinum Support

Hours of Coverage

Standard Business hours (regional)

24×7

Support Channel

Web, Phone, E-mail

Web, Phone, E-mail

Response Time

24 hours

4 hours

Rights to New Releases of Software

YES

YES

24×7 Access to Online Support Tools

YES

YES

License Key Replacement in Case of Failure

YES

YES

Number of Cases

12 cases per year

Unlimited

Worldwide Customer Support

Receive support by phoning regional Stromasys Support Teams during standard business hours from 9 AM to 5 PM local time.

Europe/Middle-East/Africa

Timezone: CET

  • Platinum: + 41 22 591 14 00
  • Gold: + 41 22 591 14 00

Americas

Timezone: EST

  • Platinum: +1 877 737 4530
  • (Toll-Free) +1 919 268 4380
  • Gold: +1 877 737 4530
  • (Toll-Free) +1 919 268 4380

Asia/Pacific

Timezone: HKT

  • Gold: +852 3520 1030

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