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Our worldwide support organization is available around the clock to help keep your mission-critical legacy applications and systems running smoothly. Tap into these resources for help solving issues, 24/7.

Stromasys Support Plans

We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide. Select the right support plan for your environment – Gold or Platinum – to best meet the needs of your organization.

Gold Platinum
Hours of Coverage Standard Business hours 24x7
Support Channel Web, Phone, E-mail Web, Phone, E-mail
Response Time 24 hours 4 hours
Rights to New Releases of Software YES YES
24×7 Access to Online Support Tools YES YES
License Key Replacement in Case of Failure YES YES
Number of Cases 12 cases per year Unlimited

Worldwide Customer Support

Receive support by phoning regional Stromasys Support Teams during standard business hours from 9 AM to 5 PM local time.


Timezone: CET
  • Support + 41 22 591 14 00


Timezone: EST
  • Support +1 877 737 4530
  • (Toll-Free) +1 919 268 4380

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