Our worldwide support organization is available around the clock to help keep your mission-critical legacy applications and systems running smoothly. Tap into these resources for help solving issues, 24/7.
We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide. Select the right support plan for your environment – Gold or Platinum – to best meet the needs of your organization.
|Gold Support||Platinum Support|
|Hours of Coverage||Standard Business hours (regional)||24×7|
|Support Channel||Web, Phone, E-mail||Web, Phone, E-mail|
|Response Time||24 hours||4 hours|
|Rights to New Releases of Software||YES||YES|
|24×7 Access to Online Support Tools||YES||YES|
|License Key Replacement in Case of Failure||YES||YES|
|Number of Cases||12 cases per year||Unlimited|
Receive support by phoning regional Stromasys Support Teams during standard business hours from 9 AM to 5 PM local time.
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