Get Product Information or Contact Support
Our worldwide support organization is available around the clock to help keep your mission-critical legacy applications and systems running smoothly. Tap into these resources for help solving issues, 24/7.
Support
Our worldwide support organization is available around the clock to help keep your mission-critical legacy applications and systems running smoothly. Tap into these resources for help solving issues, 24/7.
We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide. Select the right support plan for your environment – Gold or Platinum – to best meet the needs of your organization.
Gold Support |
Platinum Support |
|
Hours of Coverage |
Standard Business hours (regional) |
24×7 |
Support Channel |
Web, Phone, E-mail |
Web, Phone, E-mail |
Response Time |
24 hours |
4 hours |
Rights to New Releases of Software |
YES |
YES |
24×7 Access to Online Support Tools |
YES |
YES |
License Key Replacement in Case of Failure |
YES |
YES |
Number of Cases |
12 cases per year |
Unlimited |
Receive support by phoning regional Stromasys Support Teams during standard business hours from 9 AM to 5 PM local time.
Timezone: CET
Timezone: EST
Timezone: HKT
What can we do for you? Just give us a few details and we'll get back to you promptly.