Our support team is always available to keep your business & mission-critical systems running smoothly
The primary role of our worldwide support organization is to assist our clients in keeping their mission-critical applications and systems running smoothly around the clock. Whether your business requires support during standard business hours or 24/7 constant availability, Stromasys offers a level of support to meet your company’s specific needs.
Looking for information on our products or wish to contact Support?
Online Support Center Product Documentation and Knowledgebase Email Stromasys Support
Support plans
We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide.
Select the right support plan for your environment – GOLD or PLATINUM – to best meet the needs of your organization.
| GOLD Support | PLATINUM Support | |
| Hours of Coverage | Standard Business hours (regional) | 24×7 |
| Support Channel | Web, Phone, E-mail | Web, Phone, E-mail |
| Response Time | 24 hours | 4 hours |
| Rights to new releases of software | YES | YES |
| 24×7 Access to online support tools | YES | YES |
| License key replacement in case of failure | YES | YES |
| Number of cases | 12 cases per year | Unlimited |
Worldwide support
Online by submitting a support request via the Online Support Center or by contacting the regional Stromasys Support Teams during standard business hours from 9AM to 5PM local time.
