Ensure Uninterrupted
Operations For Your Mission
Get Product Information or Contact Support
Our worldwide support organization is available around the clock to help keep your mission-critical legacy applications and systems running smoothly. Tap into these resources for help solving issues, 24/7.
Stromasys Support Plans
We deliver troubleshooting and diagnostic assistance directly and in close collaboration with our Authorized Partners worldwide. Select the right support plan for your environment – Gold or Platinum – to best meet the needs of your organization.
| Gold | Platinum | |
|---|---|---|
| Hours of Coverage | Standard Business hours | 24×7 |
| Support Channel | Web, Phone, E-mail | Web, Phone, E-mail |
| Response Time | 24 hours | 4 hours |
| Rights to New Releases of Software | YES | YES |
| 24×7 Access to Online Support Tools | YES | YES |
| License Key Replacement in Case of Failure | YES | YES |
| Number of Cases | 12 cases per year | Unlimited |
Worldwide Customer Support
Receive support by phoning regional Stromasys Support Teams during standard business hours from 9 AM to 5 PM local time.
Europe/Middle-East/Africa
Timezone: CET
Support + 41 22 591 14 00
Americas
Timezone: EST
Support +1 877 737 4530
(Toll-Free) +1 919 268 4380
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